Refund policy

First and foremost, we want you to enjoy your tea. If something isn't right with your order, please get in touch and we'll do our best to fix it.

Change of mind

If you've changed your mind, we accept returns of unopened tea within 30 days of delivery.

To be eligible for a return:

• the tea must be unopened and in its original condition
• you must contact us before returning the item

Return postage for change-of-mind purchases is the customer's responsibility.

Damaged or incorrect orders

If your order arrives damaged, or you've received the wrong item, please contact us within 7 days of receiving your order.

If possible, include a photo of the item and packaging. We'll arrange a replacement or refund at no cost to you.

Faulty products

If a product is faulty or doesn't meet the consumer guarantees under Australian Consumer Law, you're entitled to a repair, replacement, or refund where required by law.

How to contact us

Email us at ben@foraytea.com with your order number and a brief description of the issue, and we'll get back to you as soon as we can.